ARTIART reserves the right to refuse/cancel any order. ARTIART at its sole discretion may cancel any order(s):
- If it suspects a fraudulent transaction, or
- For any reason outside the control of the ARTIART including causes for delivery related logistical difficulties.
- All products sold by artiart.in are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition.
- All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
- "New and unused" means that there are no scratches or marks on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Refund/Cancellation Policies Applicable In The Following Conditions:
- In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded. In such situation, the buyer must write to ARTIART with all details at [email protected]
- In case the item ordered has been shipped, but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once ARTIART receives the originally ordered item back intact from the courier and is satisfied that the product is unused and not tampered with. Also the return courier charges are to be paid / borne by the buyer.
- However, the order once delivered cannot be cancelled in any case.
- In case there is an option/or you have opted, for customisation of the product ordered, as per your requirement then cancellation will not be possible in any circumstances.
- In case of double realization of the amount (by mistake or errors) for the same order, the total extra amount will be refunded.
- In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited.
- ARTIART offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the (buyers card/account) In case of part cancellations, the amount refunded will be corresponding to the part cancellation.
- Such amount shall then be refunded as you paid for the product. If the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively*.
- Any order placed or products bought in a promotion activity cannot be cancelled, returned or Refunded under any circumstances
Please contact Customer Service at +91 9871170057 between 10 am-6 pm from Mon-Sat (except national holiday) or email us at [email protected].