FAQs
1) What is covered in Warranty?
The warranty for a product is counted from the date of its retail purchase. It includes any manufacturing defect in material and workmanship. However, it does not cover damages resulting from accidents, mishandling or tampering with the product.
2) Who do I contact in case of any query or Complaint?
Our customer service team is available between 10 AM – 5.30 PM except Sundays & National Holidays. You may write to us at [email protected] for any complaints and [email protected] for any purchase related query.
3) How does one identify the original ARTIART product?
As of now, Artiart has a variety of products ranging from steel flasks, water bottle, insulated and non-insulated Bottles & Mugs. You can check the whole range at www.artiart.in before buying. ARTIART sells products directly on portals like AMAZON & FLIPKART with store name ARTIART INDIA to control sale of counterfeit products.
4) Where can one buy ARTIART products?
ARTIART products are available widely across the country. You can buy ARTIART products at most of the premium gift shops. Please write to us at [email protected] to find the nearest distributor to you, in your city for any bulk requirements. Alternatively, the products are also available on online portals like Amazon, Flipkart, Instagram, etc. and at our site too www.artiart.in
5) What is Suction Technology?
Suction technology is developed and mastered by ARTIART. The mug or the Bottle does not fall when hit accidentally but lifts up very easily. It ensures your and your valuables safety. The fake look alike don’t work and have nothing worth the money you spend.
6) Can I customize my mug with my Name or Logo?
Yes, You can customise you Mug with your name or Logo. Extra charges for customisation will have to be borne by the buyer. However we do not take any responsibility if customisation is not up to the buyer’s expectation, though all care would be taken to ensure best experience.
7) Query regarding B2B?
You can write to us at [email protected] giving all details of your requirement. Our sales team will get in touch with you within 24 hours. We shall appoint the area specific Sales person or Distributor to cater to your bulk requirements.
8) Are ARTIART products BPA Free?
BPA stands for Bisphenol A. It is an industrial chemical used to make certain kinds of plastic and resins. It could seep into food or beverages from containers that are made with this material, and have adverse effects on human health. All ARTIART products are BPA-free as safe-for-use. ARTIART uses the best in class material to ensure highest customer satisfaction & experience.
9) How do I clean my ARTIART products?
we recommend washing your bottle gently with water and soap after every use and drying and storing it with the top off. Do not scrub the bottle while washing it. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.
10) Are ARTIART bottles/mugs leak proof?
Yes, Artiart products are 100% leakproof, so you don’t have to worry while you’re on the go. Just make sure that your lid is closed properly.
11) Are ARTIART bottles/mugs sweat proof?
Yes, Artiart products are sweat proof, the outside of its body will remain at room temperature, regardless of the temperature of its contents, whether it is icy cold or hot. So, no need to worry about it sweating in your bag or in hands.
12) Still Have Questions?
If you have any other questions then please send an email to [email protected]